• Using Hoorray - General Questions
• Billing, Orders and Shipping Status
• Troubleshooting

Troubleshooting

1. What's my password?

If you forgot your password, you can reset it by clicking on the sign in link at the top of the page and then clicking on the forgot password link.

2. How do I change my email address at Hoorray?

• Once you have logged in to Hoorray, go to “My Stuff”
• Click on the “My Profile” located on the left side of the page.
• Next Click on the "edit" link located under the Profile Information section of your profile.

3. Where can I edit My Profile Information?

• Once you have logged in to Hoorray, go to “My Stuff”
• Click on “My Profile” located on the left side of the page.
• Next Click on the "edit" link located under the Profile Information section of your profile.

4. How do I transfer photos from my digital camera to my computer?

It's easy! Just plug the narrow end of the USB cable that came with your digital camera into your camera, and plug the wider end into any available USB port on your computer. Then follow the on-screen instructions. (Please note that each digital camera manufacturer uses its own version of camera software.)

5. I have photo prints. How do I scan them into Hoorray?

If your printer is less than a few years old, it probably can scan printed photos. If it can, you can use it to scan your printed photos and save them onto your computer. If not, you can take your photos to a photocopying service and they can scan them for you. Keep in mind that JPEG file format is best for uploading photos to the Internet.

Once your photos are on your computer, you can upload them to Hoorray just as you would with your regular digital photos.

6. What are the system requirements to use Hoorray?

Hoorray supports all major browsers: Internet Explorer 7 and above, Firefox and Safari. We support both Windows and Mac operating systems. Adobe Flash Player, version 9 and above is required for some features.

7. How many photos can I upload to Hoorray?

Hoorray will store your photos in your Account as long as they are part of a Project you're working on -- whether it's a Photo Book, Photo Card or Prints. There is no limit to the number of Projects you can have in your Account.

5. How can I track my order?

• Click on Track Your Order
• Login using your Hoorray account, or use your order number, email address, and billing zipcode to locate the record.

Your order status will say "Placed" until your order has been processed. At that point the status is changed to "Shipped." Once your order has shipped, you will receive an email with a tracking number and a link to the specific delivery service for tracking information.

Definition of terms used in the "Order Status" column in “My Orders History:”

• Created: you have placed an order for a product.
• Authorized: your purchase has been authorized by your bank and will now be generated and sent to the printer.
• Generating/Generated: The files for your order and being created so they can be sent to the printer.
• Ready to print/Sending to printer: your order is waiting for approval. You will receive an email once this process has been completed.
• In production: your order is being printed at our production facility.
• Shipped: your order has been shipped.
• On Hold: your order has experienced a problem; please contact us.
• Canceled: you have canceled your order.
• Shipped and charged: your order has been completed and shipped to you.

6. Is there any sales tax on my order?

The following states require Hoorray to collect sales tax: Iowa, New York, Pennsylvania, and Wisconsin.

7. Do you use secure ordering?

Hoorray uses a safe and secure online ordering system that protects your privacy. We offer secure communications by encrypting all your personal data.

8. I'm having problems with my credit card while ordering.

First, double check to make sure you entered the correct information exactly as it appears on your credit card. If this does not work, you can try to enter a different credit card. If you don't have another credit card and you are sure you entered all your information correctly, you should verify your card with your bank.

If you are still having problems making a purchase with your credit card(s), contact us at customerservice@hoorray.com

9. How do I take advantage of discounts and promotions?

When you receive a promotion, your discount will be available on your shopping cart.

If you experience any problems using any promotion code, please contact us at customerservice@hoorray.com

10. Can I ship to an international address?

Currently, we only ship to addresses in the US. We are working to provide service to more countries in the near future.

11. What forms of payment are accepted to place orders at Hoorray?

We accept Visa, Mastercard, and American Express credit cards as payment. We do not accept cash, checks or PayPal at this time.

Using Hoorray/General Questions

1. How do I order Prints or reprints of my photos at Hoorray?

• On any page, click “My Stuff”
• Click on the “View Project” link below the project
• Then, click on “Order Prints” or “Reorder” button

You will be guided through the process of selecting the number and size of Prints you wish to order.

2. Which photos can I order as Prints?

You may order Prints of any of the photos that you have uploaded to Hoorray. You may also order Prints of photos that have been shared with you by another Hoorray user, as long as they have granted you permission.

3. I'm having problems uploading my profile photo.

Please make sure your photo file size is not larger than 10MB. If your upload does not work or takes too much time, try reducing the size of your photo. If you continue to have problems uploading please contact us at customerservice@hoorray.com so we can assist you further.